SUCCESS STORY | AIRPORT LOUNGES
United Club
Elevating the Premium Lounge Experience Across Seven Airports
Exceptional airport lounges are defined by the experiences travelers remember. United Club introduced SOLATO to bring freshly made artisan gelato into its lounge experience, creating a premium dessert offering that complements existing amenities while remaining remarkably simple to operate.
Today, SOLATO helps deliver a consistent freshly made gelato experience across multiple United Club locations, demonstrating how premium hospitality can successfully scale across one of the world’s most demanding service environments.
The Opportunity
Airport lounges operate under constant pressure to deliver exceptional hospitality while managing limited space, labor, and operational complexity.
Introducing a premium dessert program traditionally requires dedicated kitchen equipment, specialized staff, and additional preparation—making it difficult to implement consistently across multiple locations.
United Club needed a solution that could elevate the guest experience without changing the way its lounges operate.
The Experience
SOLATO introduced a self-service, freshly made artisan gelato experience that integrates naturally into lounge operations.
Guests enjoy premium gelato and sorbet prepared on demand in seconds, while lounge teams benefit from a compact platform requiring minimal labor and no traditional gelato kitchen.
Rather than becoming another food station, SOLATO became another memorable touchpoint in the traveler journey.
Success at a Glance
7
United Club lounge locations
25,000+
Freshly made gelatos and sorbets served each month
39
Machines activated across the network
Enterprise rollout
Additional lounge locations continue to be activated.
Why It Matters
United Club demonstrates that premium dessert experiences can successfully scale across an enterprise hospitality network.
By combining operational simplicity with a memorable guest experience, SOLATO transforms dessert into another reason guests remember their visit.
Why
SOLATO?
Today’s guests expect experiences that are memorable, premium, and effortless. At the same time, operators face increasing pressure to do more with less—less labor, less space, and less operational complexity.
SOLATO bridges that gap by delivering freshly made artisan gelato on demand through a compact, self-service platform that’s easy to operate and designed to scale.
Whether it’s an airport lounge, luxury resort, sports arena, café, or managed foodservice operation, SOLATO transforms dessert from a menu item into a memorable guest experience.
Create Memorable Guest Experiences
Transform dessert into an experience guests photograph, share, and remember.
Unlock New Revenue
Increase dessert sales. Create premium menu offerings. Enhance guest satisfaction and loyalty.
Simple to Operate
No plumbing. No scooping. No specialist staff.No complicated operations.
Ready to Scale
Perfect for independent operators, regional groups, and national hospitality brands.
